Regarding emails from this site not being delivered

There have been reports of emails and notifications from our company not being delivered.
We apologize for any inconvenience this may cause, as we may be contacted directly by the customer.

We have summarized the content, our response, and requests for each email address and system.

We also accept inquiries and consultations via SNS ( Facebook / Instagram ) messages and official LINE .

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As stated on the blog, unless there is a report of a system failure, we assume that the email has been delivered, except in cases where the email is returned due to an error etc.

We apologize for the inconvenience, but if it is more than 3 days after you place your order. (Business days excluding Saturdays, Sundays, and holidays) If you do not receive it after this period, please let us know by phone ( 042-350-6051 ) or the SNS/LINE listed above.

Mobile carrier address email

When ordering from us, please set your settings so that you can receive emails from our address "order@kamisoriclub.co.jp".

However, there are still cases where the email ends up being sorted as spam.
Please check the contents of your spam folder and let us know.

Gmail, Yahoo mail

In order to comply with the requirements of both Google and Yahoo from February 1, 2024, we have completed authentication and various record settings for the "kamisoriclub.co.jp" domain.

Specifications are subject to change without notice, so if you use the domains of both companies when ordering and you are not receiving emails, we apologize for the inconvenience, but we would appreciate it if you could let us know by phone or SNS.

Other stores that use the same shopping cart system Shopify as our store have also reported cases of undelivered emails using Hotmail, iCloud, etc. The current situation is that each situation is different, such as the environment in which messages are received. If you have any questions, please check your spam folder.

We will continue to research and implement security and convenience to maintain a comfortable shopping environment for our customers.
Thank you for your continued support.